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How we handle your data

This page explains how shopee918 collects, uses and protects the data tied to your account, device and payment flow.

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shopee918 How we handle your data
CONTACT ROUTES

How to reach us about privacy

Send privacy requests from the account area so we can link them to the right profile. If you want access, correction or deletion help, start with chat for the fastest hand-off, or use the form if you want a written trail. We may ask for matching details before any change, and we respond in English for Malaysia. If your request is urgent, note that in the first message.

Team online

In-app chat

Use chat from your signed-in account when you want a fast answer about access, correction or deletion. We may ask a few confirming details before we change anything, so the right record stays tied to your profile.

Account form

Send a written request through the form in your profile when you want a copy of your data or want us to update contact details. We keep a log of the request for tracking and follow-up.

Support email

If chat is not handy, send the same request by email from the address linked to your account. Include your username and the change you want, so we can verify and reply without delay.

HOW WE CARE

Data handling, cookies and access

We keep only the data needed to run your account, meet legal duties and settle disputes.

Data we keep

We keep account name, contact details, device markers and transaction logs only when they help run the service, answer your…

Cookies we use

Cookies help us remember your language, keep you signed in and check for unusual logins.

Account security

We may ask for a one-time check before showing sensitive account data or changing your details.

Retention rules

When the account is inactive, we do not keep the record forever.

Access and correction

If your contact number, address or email changes, send the new details through the account form.

Who handles requests

A small support team handles privacy requests and only shares the record with staff who need it for the task.

Common questions on this policy

These answers cover access, correction, cookies, retention and the way we confirm you before making changes. If your request touches an active wallet, a disputed record or a legal hold, we may keep the needed data until the issue is closed. For anything not covered here, use the contact paths above and we will reply with the next step. If we need more proof, we will ask before acting.

You can ask for a copy of your account data, a correction to contact details, or an update to consent choices where those settings are shown. We confirm the request first, then act only on the profile it matches.

Our cookies help keep your session, language choice and security checks in place. They do not store full wallet credentials, and any payment step still follows the checks needed by the relevant rail and your account settings.

We keep records only for the period needed to run the account, answer disputes and meet legal duties. After that, we delete or anonymise them when the record is no longer needed for those purposes.

The request should come from the email or contact method linked to your account, or from a channel that lets us verify you. If the request is sent by someone else, we may ask for proof of authority.

Yes, where local law permits. The same privacy terms apply to your account data, device data and support messages, and any access or change request is handled under the rules that apply to your location.

We may keep specific records longer if a dispute is open, if a legal hold applies, or if the law asks us to retain them. Once the reason ends, we reduce the record to what we still need.

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